Critical Location Change to UAE
We have provided below further information to help W3 Solutionz FZE DBA ACS W3 SOLUTIONZ customers understand more about the changes and how this location transfer will affect them and their business.
Q: I am an existing customer – will my certificate be re-issued under the W3 Solutionz FZE dba ACS W3 Solutionz brand?
A: as the final part of the transfer of IAS accreditation we will re issue all issued unaccredit certificate under IAS accreditation; Unless you tell us otherwise, by the 24 July 2020 deadline, we will issue your certificates to W3 Solutionz FZE dba ACS W3 Solutionz under IAS accreditation and you will receive your W3 Solutionz FZE dba ACS W3 Solutionz certificate IAS accredited by the end of July 2020. During this process W3 Solutionz FZE ACS W3 Solutionz will follow its contracted terms (for surveillance / recertifications) with all client.
Q: My website and marketing materials feature the ACTIVE CERTIFICATION SERVICES LLC DBA ACS W3 SOLUTIONZ certificate and branding – do I need to change these over?
A: We understand that both you and your customers value your ISO Certification and that being able to demonstrate your certification through the use of ‘certification Marks’ helps with conveying the quality of your business. However, we also understand that changing the logos over from ACTIVE CERTIFICATION SERVICES LLC DBA ACS W3 SOLUTIONZ to W3 Solutionz FZE dba ACS W3 Solutionz may be quite some undertaking, especially where you have printed items or used the marks in more permanent locations (e.g. vehicles). Given this we want to do all we can to support these objectives and we will therefore be taking the following measures:
- We have updated the W3 Solutionz FZE DBA ACS W3 SOLUTIONZ website with a new, combined logo, to reflect the relationship between the two brands and provided a prominent notice together with a link to a page containing details of the transfer of accreditation and its implications.
- Whilst we will not be creating any new ACTIVE CERTIFICATION SERVICES LLC DBA ACS W3 SOLUTIONZ assets after 30th November, the ACTIVE CERTIFICATION SERVICES LLC DBA ACS W3 SOLUTIONZ website will remain live as a point of reference for our clients and your customers for the foreseeable future (should we have plans to change this, then we will notify you in advance).
- Any customers that transfer their certificates from ACTIVE CERTIFICATION SERVICES LLC DBA ACS W3 SOLUTIONZ to W3 Solutionz FZE dba ACS W3 Solutionz can request the certification marks and assets by filling the form below.
We would therefore recommend that the following approach is taken to changing the branding from ACTIVE CERTIFICATION SERVICES LLC DBA ACS W3 SOLUTIONZ to W3 Solutionz FZE dba ACS W3 Solutionz:
- any non-digital items(including vehicles) are changed as part of a rolling change as/when items come up for re-printing/renewal after the end of July. There is not a deadline for this.
- any digital itemsare changed by the end of July 2020, if at all possible (where it can be done without cost). Otherwise, at the soonest cost-free convenient opportunity. If maintaining the ACS digital branding on your website we suggest the logo links to this page, which explains the relationship between the two brands.
We hope this helps to clarify the position, but we continue to welcome feedback and we would be happy to answer any questions or concerns you may have about this about this.
The request for new certification marks and digital assets can be made using the inquiry form below:
Q: Will your prices change?
A: We do not have plans to change the standard pricing for the services you currently receive. In time, we may offer you alternative services to complement those you currently receive; however, you should continue to enjoy the same services and pricing for the foreseeable future.
Q: Who should I contact if I have any queries regarding my existing certification?
A: You can contact us via:
Phone: +971 02 6655092 / +971 56 3350444
Email: contact@w3solutionz.com
Webform: Click here
Q: Who should I contact if I want to book in a surveillance visit?
A: You can contact us via:
Phone: +971 02 6655092 / +971 56 3350444
Email: contact@w3solutionz.com
Webform: Click here
Q: Will my auditor change? A: We are keen to maintain, as much as possible, all of your existing infrastructure and contacts. Therefore, except in exceptional circumstances, or where it suits both parties, you will be able to continue working with your existing auditor.
