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ISO 20000 |


ISO/IEC 20000-1:2018

It enables users to establish and run a service management system (SMS), the aim of which is to systematically and consistently improve the delivery of services.

Whether used by internal service departments or external service providers, it helps users deliver a quality service that will be valued by stakeholders.

Traditionally the standard was used to manage IT services, but increasingly it’s applied to other service management activities, such as facilities management and business process outsourcing.

Specifically, the standard can be used by:

Customers seeking services and requiring assurance regarding the quality of those services
Customers requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain
Organizations wanting to demonstrate their capacity to plan, design, transition, deliver and improve services
Organizations wanting to monitor, measure and review their SMS and services
Organizations wanting to improve the planning, design, transition, delivery, and improvement of services through effective implementation and operation of an SMS
Organizations or other parties performing conformity assessments against the requirements specified in this document
Providers of training or advice in service management

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Benefits to Clients

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Improved Image

Improved Credibility

Integrated IT services

Continuous Improvement

Legislative Compliance

Protected Assets

Reduced Response Time

Cost Reduction

Financial Savings

“We are addressing the requirements of the below-highlighted industry sectors & more for Management System Certification”
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Oil & Gas
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Government Agencies
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Certification Process

Step 1

application for certification;

Step 2

acceptance of W3 Solutionz‘s offer;

Step 3

performance of a preliminary audit (optional);

Step 4

performance of a certification audit (in two stages);

Step 5

management of any identified deficiencies;

Step 6

deliberation by the W3 Solutionz Certification Board;

Step 7

surveillance audits.

ISO 20000 |
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