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ISO CERTIFICATION IN UAE
ISO 10004

CUSTOMER SATISFACTION QUALITY MANAGEMENT SYSTEM

ISO 10004:2018

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.

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Benefits to Clients

ISO 10004

Informed on New Requirements

Resolving Complains

Customer focused Approach

“We are addressing the requirements of the below-highlighted industry sectors & more for Management System Certification”
ISO 10004
Oil & Gas
ISO 10004
construction
ISO 10004
Consultants
ISO 10004
Automotive
ISO 10004
Manufacturing
ISO 10004
Government Agencies
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Certification Process

Step 1

application for certification;

Step 2

acceptance of W3 Solutionz‘s offer;

Step 3

performance of a preliminary audit (optional);

Step 4

performance of a certification audit (in two stages);

Step 5

management of any identified deficiencies;

Step 6

deliberation by the W3 Solutionz Certification Board;

Step 7

surveillance audits.

ISO 10004
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